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Carilion Pharmacist Receives "Virginians Speak Up for Safety" Award from VHHA

Susan Gladfelter, pediatric pharmacy specialist at Carilion Roanoke Memorial Hospital, was one of the first recipients of the Virginia Hospital and Healthcare Association’s new Virginians Speak Up for Safety! Award.

The award was created by the VHHA’s Center for Healthcare Excellence to recognize health care professionals who demonstrate a commitment to keeping patients and staff safe in Virginia hospitals and health systems. The award recognizes staff and physicians who identify potential situations for harm in their work environments and who speak up (when it is easy to say nothing, and may be difficult to say something).
 
Susan was recognized for identifying and reporting an error in Epic that caused an incorrect medication volume to be prescribed. She recognized the error and ensured the patient received the appropriate prescription. Then she followed up with our TSG team and with Epic’s corporate office to fix the system error and prevent the same issue from happening to another patient.
 
Susan previously was recognized with a Great Catch Award from Carilion in March for reporting this issue.
 
Abraham Segres, VHHA vice president for Quality and Safety, presented the award to Susan at the CMC Joint Quality Committee meeting in July. He praised Susan for speaking up and recognized Carilion Clinic for creating a culture of safety.
 
Susan will also be recognized at the VHHA’s annual Virginia Patient Safety Summit held in February in Richmond.

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    For the ninth year in a row, Carilion Clinic has received Health Care’s Most Wired™ designation from the American Hospital Association’s Health Forum. This is the 14th time that Carilion has earned the designation.

    “We are constantly evaluating ways to improve the experience of our patients,” offered Keith Perry, senior vice president and chief information officer for Carilion Clinic. “The Most Wired™ designation is a nice affirmation of the work we are doing every day; it takes a tremendous amount of effort and the work of a dedicated group of people to continue to advance technology on behalf of our patients. I’m proud of the great team I’m privileged to work with.”

    Most Wired™ hospitals are transforming care delivery with knowledge gained from data and analytics.  They are investing in analytics to support new delivery models and effective decision-making and training clinicians on how to use analytics to improve quality, provide access and control costs.

    HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2017, is published annually by Health & Hospitals Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals — more than 39 percent of all hospitals in the U.S. — examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration. 
     
    Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit www.hhnmag.com

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  • Electric Road VelocityCare to expand, Oak Grove VelocityCare consolidation

    On June 24, providers and staff who work at Carilion's Oak Grove Velocity Care will be moving to the Electric Road location, consolidating the practices. Hours at the Electric Road location will then extend until 11 p.m.This consolidation is to help better serve Carilion’s patients in the community, as the Electric Road location is typically a highly trafficked VelocityCare.

  • Carilion Clinic Board Chair Recognized as Leader in Governance Excellence by Virginia Hospital & Healthcare Association
    James A. Hartley, Chair of Carilion Clinic's Board of Directors, received the 2017 Excellence in Governance Award from the Virginia Hospital & Healthcare Association (VHHA). This award honors those in governance roles who have a history of making significant contributions to the health care field through commitment to service and leadership. 
    Hartley has been a vocal leader in the health care industry at the local, state and national level for more than three decades, advocating for quality care, patient safety and equal access to health care. 
    "James ' dynamic leadership, sound judgement and humility made him an ideal candidate for this prestigious honor," said Nancy Howell Agee, president and CEO of Carilion Clinic. "It is truly a privilege to work alongside such a dedicated and passionate leader." 
    He began his career in 1980 when he joined the Board of Directors of Carilion Giles Community Hospital, later joining the Carilion Clinic Board of Directors in 1989 (formerly Carilion Health System). Over the years, Hartley has served on the Compensation, Executive, Finance and Nominating Committee and serves as Chair of the Executive Committee. Hartley's leadership greatly contributed to the organization's successful transition to Carilion Clinic in 2006, which included a significant expansion of Carilion's primary care physician network, a new dyad management structure and a strong commitment to medical education. He took over as Chair of the Carilion Clinic Board of Directors shortly after this transition in 2008.
    Extending to the national level, Hartley also served on the American Hospital Association (AHA) Committee on Governance from 2012-2015, and he currently serves on the AHA Committee on Governance Leadership Development Committee. 
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    Not many people work in a profession that requires them to dedicate their lives to helping others like the field of healthcare does. During national healthcare recognition, we have challenged people to sum up in a few words the impact their profession means to them and how important it is for their community.  

     

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