Susan Gladfelter, pediatric pharmacy specialist at Carilion Roanoke Memorial Hospital, was one of the first recipients of the Virginia Hospital and Healthcare Association’s new Virginians Speak Up for Safety! Award.
The award was created by the VHHA’s Center for Healthcare Excellence to recognize health care professionals who demonstrate a commitment to keeping patients and staff safe in Virginia hospitals and health systems. The award recognizes staff and physicians who identify potential situations for harm in their work environments and who speak up (when it is easy to say nothing, and may be difficult to say something).
Susan was recognized for identifying and reporting an error in Epic that caused an incorrect medication volume to be prescribed. She recognized the error and ensured the patient received the appropriate prescription. Then she followed up with our TSG team and with Epic’s corporate office to fix the system error and prevent the same issue from happening to another patient.
Susan previously was recognized with a Great Catch Award from Carilion in March for reporting this issue.
Abraham Segres, VHHA vice president for Quality and Safety, presented the award to Susan at the CMC Joint Quality Committee meeting in July. He praised Susan for speaking up and recognized Carilion Clinic for creating a culture of safety.
Susan will also be recognized at the VHHA’s annual Virginia Patient Safety Summit held in February in Richmond.